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Hi, I’d like a ticket for the new transformers movie, but id there are any explosions I want my money back. Sure that’s just negotiation, but in that case I’d
by talltimtom 8y ago
Hi, I’d like a ticket for the new transformers movie, but id there are any explosions I want my money back.
Sure that’s just negotiation, but in that case I’d argue just as well that the costumer is being unresonable because he has expectations of the experience that simply don’t align with what is being offered. And if the establishment decides not to take your business because of the unusual request, which is wierdly dependent on how things play out I would not hold it against them.
As for not wanting clues, you can just tell them not to provide them and they wont. No need for the weird conditional payment option. You’re taking away a timeslot no matter what and costing them money, if you want to do that you need to pay, wanting special conditions on that payment is “rather harsh”.
- FakeComments 8y agoThe person said they asked, and the service provided clues anyway. That’s what caused the comment to tying payment with actually providing the right service. So “you can just” clearly isn’t true, at least in that case. Also, the premise that a customer not wanting clues to a puzzle is unreasonable, or anything like conditioning on a pre-recorded movie, is a pretty questionable — to the point I think it’s just wrong. Having a puzzle proactively spoiled by staff is nothing like that, at all. Refusing to pay if staff ruin the experience by taking actions you ask them not to is actually standard in service industries.
- nothrabannosir 8y agoI feel like we are in utter, complete agreement. At least for the first two paragraphs. As for the third.. Is making payment conditional on the service provided, weird? I'm not sure how else you're supposed to negotiate. "Here are my demands, but if you don't meet them I'll pay anyway."