About a year ago I tried getting Google Fi. Ordered a phone online, paid about $300. Then it never arrived. When I talked to support, first they made me wait f

About a year ago I tried getting Google Fi. Ordered a phone online, paid about $300. Then it never arrived. When I talked to support, first they made me wait for about a week to confirm on their end that the phone was lost. Then their only solution was to process a refund (which took them another week to do), after which I would've had to purchase the same phone again. Talked to a bunch of their support staff to no avail. They just would not send another phone. Seems like completely the opposite of what Amazon would have done (and probably the main reason why I'm a happy Amazon customer after over a decade, whereas I never looked back after the bad experience with Google Fi).