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I had something similar happen with Uber early on, but it was as simple as the card I had in the account expiring. I'm pretty sure I'd never even actually used

I had something similar happen with Uber early on, but it was as simple as the card I had in the account expiring. I'm pretty sure I'd never even actually used the service but had signed up as a "just in case" when I was going to be in an area where it made sense. For whatever reason when I tried to use it rather than saying that the card had expired they locked my account. By then some of the "fish rots from the head" aspects of the company and its culture had started to get press, so I basically said "Hm, good riddance" and never pursued it.

Ambroos 8y ago
I recently moved abroad and tried to change my phone number in my Uber account. Uber wouldn't let me because it said there was a driver account associated (there wasn't). Their support told me to delete the driver account, but since there wasn't one I was greeted with the driver sign-up that I couldn't complete. After talking to their support again they deleted my account so I could recreate it. And then my email, new phone number and old phone number were all marked as in use, yet I could not log in. Over the course of a month it took FIVE emails from my end explaining the situation, with screenshots, each of which was responded to with an "it should be ok now, try again". Only the very last time when I stressed in the email that they really had to escalate it because I had to ask the same question repeatedly without it ever being fixed, they took their time and actually fixed it after a bit over a week. I know support is hard, especially at scale, but damn Uber that was just baaaaaad.