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We use one system for triage, others for tracking. Support phone, email and social drop in there, mostly closed right away, others then route to the proper sys
by edoceo 8y ago
We use one system for triage, others for tracking. Support phone, email and social drop in there, mostly closed right away, others then route to the proper system GitHub Issue, Trello, etc. Triage was our biggest pain point. And i wish for a system that forced WIP limits and only one P1
- alangibson 8y agoYou make a good point about the need for triage. One of the things that In or just setup at work, all bugs get the bug label and a severity, even if someone just saw something odd and we're not even sure if it's a bug. Since everything goes on the same pile, you end up with a lot of junk mixed with the important stuff