Came here to echo the drop in service quality complaint. I joined Fi in the early days. The first time I called in it was about some rather complex (to me) netw

Came here to echo the drop in service quality complaint. I joined Fi in the early days. The first time I called in it was about some rather complex (to me) networking issues where the phone was rejecting a WiFi direct connection because it couldn't detect internet service on the other side or some such. I could swear I was talking to a network engineer - he was super helpful and very technical. And that was the guy who just picked up the phone, no escalation needed! Fast forward a few years and I had a minor question about a special promo they were running, connected to an offshore support team with broken English and copy/paste template responses that may as well have come from a chatbot.