> We have submitted copies of his ID four times, my ID twice, multiple photos of credit cards, and various credit card statements. We’ve talked to agents and su

> We have submitted copies of his ID four times, my ID twice, multiple photos of credit cards, and various credit card statements. We’ve talked to agents and supervisors at Google Payments and Google Fi. No one is empowered to do anything, and even a well-intentioned agent doesn’t get the same answer from the “security department” twice. This was my EXACT experience with the google store. And Google Cloud gold level support. And google payments. Google just doesn't make good products. I am consistently astounded at how SHITTY the google home is. It STILL can't make a to-do list. The Google store sold me a defective pair of headphones. But the defect was due to a design flaw, so the headphones broke AGAIN after they sent me a new one. I then replaced my phone on warranty. Same headphone defect. So I was going through about one pair of headphones a month for four months[0]. I kept doing it because I enjoyed wasting google's money and abusing their bureaucracy, but I also REALLY wanted a working pair of headphones. Just a total nightmare. I once lost my tempter at the poor guy on the phone, and his response was: "Don't worry about it. You are handling this way better than I would." 0: Sometimes two!