I have had a similar recent experience with Fi after having used their service for three years now, and I would also no longer recommend Fi. This is very disapp

I have had a similar recent experience with Fi after having used their service for three years now, and I would also no longer recommend Fi. This is very disappointing because Fi's customer service was once fantastic. I had many time consuming and useless interactions via phone, chat, and email with Fi's support reps over the course of a month to solve a simple issue. After growing increasingly frustrated, I requested that the issue be escalated to an employee with actual sway, but the reps refused to escalate it beyond one level up to a "specialist" who was of no help. I finally tracked down on LinkedIn a Fi higher up who works at the mothership in Mountain View (all contacts thus far were with what was clearly an offshore team). I DM'ed them directly via LinkedIn to explain my issue. This action resulted in a complete resolution of my problem within 5 days. This absolutely shouldn't be necessary to address what was a very straightforward problem, and does not augur well for Fi's future.