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One thing I can suggest; if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to be

by 013a 8y ago

One thing I can suggest; if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to better business-class support. Fi is now also supported on G-Suite accounts. It's a no-brainer. It sucks that their personal account support is so bad, but there is a solution.

90minuteAPI 8y ago
The parent post concerns me as I use Google Domains. Now I'm hoping that also brings me up to that level of support.
lashkari 8y ago
Except that many services (e.g., Family Libraries, Family Link, etc.) don't work with G Suite accounts.
LameRubberDucky 8y ago
I would agree with this, if you're using Google's personal free products for running a business. Get locked and you're in real trouble. But Fi is a service that the customer is paying for, they should not be subject to automatic lockouts without any way to get it resolved other than to "start fresh."
mdp 8y ago
This isn't much of a solution. I had a G-Suite account with them when I had an issue with Payments. I ended up with a suspended payments account all the same and no support via the G Suite support package (let's be honest, at $5 you get what you pay for). G Suite support will help you with things like problems with your email, but the Payments team is totally separate. Take a look at the support page - https://gsuite.google.com/support/ https://gsuite.google.com/support/ - it's pretty clear that they aren't going to help you clear things up outside of their specific area. Same for Google Play store as a developer; didn't matter that I had a $5 account, different department so back to robo-emails you go.
tracker1 8y ago
I don't generally get a response back, but more often than not, a negative tweet on twitter gets a resolution within a day or two.
dragonwriter 8y ago
> if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to better business-class support. And lose access to the consumer offerings for which Google isn't prepared to offer enterprise management features and/or support, or which just don't fit into their enterprise vision. Every time a new consumer service or feature product is released, complaints start from G-Suite customers about not having it. Which isn't a big deal, perhaps, if it's not a service with interacts with others on your account, so you can just use it on a different account, but for things that you want to integrate together splitting different services to different accounts because not all of them are supported on G-Suite makes the services on both accounts worse than they would otherwise be. Google One is the offering directed at this, though I don't know how good the support component is.
goldenkey 8y ago
Sure but there has been a huge complaint ongoing for years: G-Suite accounts cant make YouTube comments and do other things that normal accounts can. Google has said that they won't be fixing this regression.
ehsankia 8y ago
They also have Google One now for 2$ a month.
buro9 8y ago
I've had such bad experiences on G Suite I've just gone back to the consumer Google One world of regular Gmail: https://medium.com/@buro9/one-account-all-of-google-4d2929066951 https://medium.com/@buro9/one-account-all-of-google-4d292906... I would not recommend G Suite to anyone who is a consumer or household any longer.
- 013a 8y ago
  That article, despite being only a month old, is out of date or just wrong. Yes, none of the "Family" products are available for G-Suite. That being said, all of the functionality beyond saving money is there with G-Suite. The saving money part is important, don't get me wrong. But sharing photos, seeing your "family's" (aka, your G-Suite organization's) stuff, etc, that's all there. Its just packaged differently, and in a way that's more expensive and substantially more powerful. YouTube Music is definitely available on G-Suite. So is Google Fi; I'm on a Fi device on my G-Suite account right now (they enabled this early 2018 IIRC). Google Spaces is a discontinued product that isn't available for anyone. The Google Home and Assistant is the only area today within G-Suite I've seen really weird behavior because I use a G-Suite account. Things like accessing your calendar just don't work right, and often result in errors. That's a very valid issue. There are sacrifices to both approaches. I will gladly pay the extra money to, in turn, get access to a higher tier of account level support, unlimited storage, and the custom domain name. There are also a few products that are only available to G-Suite customers. CloudSearch is a single omnibar search service that does deep, filterable search on every resource in your G-Suite across all of their services (Gmail, Calendar, Drive, etc). Vault is also cool; I have rules set up which retain emails indefinitely, so even if I delete them from GMail they're still exportable from Vault. The Google Titan Key was also a hardware product that was only available for G-Suite customers for a while.

by 013a 8y ago

90minuteAPI 8y ago

The parent post concerns me as I use Google Domains. Now I'm hoping that also brings me up to that level of support.

lashkari 8y ago

Except that many services (e.g., Family Libraries, Family Link, etc.) don't work with G Suite accounts.

LameRubberDucky 8y ago

I would agree with this, if you're using Google's personal free products for running a business. Get locked and you're in real trouble. But Fi is a service that the customer is paying for, they should not be subject to automatic lockouts without any way to get it resolved other than to "start fresh."

mdp 8y ago

This isn't much of a solution. I had a G-Suite account with them when I had an issue with Payments. I ended up with a suspended payments account all the same and no support via the G Suite support package (let's be honest, at $5 you get what you pay for). G Suite support will help you with things like problems with your email, but the Payments team is totally separate. Take a look at the support page - https://gsuite.google.com/support/ https://gsuite.google.com/support/ - it's pretty clear that they aren't going to help you clear things up outside of their specific area. Same for Google Play store as a developer; didn't matter that I had a $5 account, different department so back to robo-emails you go.

tracker1 8y ago

I don't generally get a response back, but more often than not, a negative tweet on twitter gets a resolution within a day or two.

dragonwriter 8y ago

> if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to better business-class support. And lose access to the consumer offerings for which Google isn't prepared to offer enterprise management features and/or support, or which just don't fit into their enterprise vision. Every time a new consumer service or feature product is released, complaints start from G-Suite customers about not having it. Which isn't a big deal, perhaps, if it's not a service with interacts with others on your account, so you can just use it on a different account, but for things that you want to integrate together splitting different services to different accounts because not all of them are supported on G-Suite makes the services on both accounts worse than they would otherwise be. Google One is the offering directed at this, though I don't know how good the support component is.

goldenkey 8y ago

Sure but there has been a huge complaint ongoing for years: G-Suite accounts cant make YouTube comments and do other things that normal accounts can. Google has said that they won't be fixing this regression.

ehsankia 8y ago

They also have Google One now for 2$ a month.

buro9 8y ago

I've had such bad experiences on G Suite I've just gone back to the consumer Google One world of regular Gmail: https://medium.com/@buro9/one-account-all-of-google-4d2929066951 https://medium.com/@buro9/one-account-all-of-google-4d292906... I would not recommend G Suite to anyone who is a consumer or household any longer.

013a 8y ago
That article, despite being only a month old, is out of date or just wrong. Yes, none of the "Family" products are available for G-Suite. That being said, all of the functionality beyond saving money is there with G-Suite. The saving money part is important, don't get me wrong. But sharing photos, seeing your "family's" (aka, your G-Suite organization's) stuff, etc, that's all there. Its just packaged differently, and in a way that's more expensive and substantially more powerful. YouTube Music is definitely available on G-Suite. So is Google Fi; I'm on a Fi device on my G-Suite account right now (they enabled this early 2018 IIRC). Google Spaces is a discontinued product that isn't available for anyone. The Google Home and Assistant is the only area today within G-Suite I've seen really weird behavior because I use a G-Suite account. Things like accessing your calendar just don't work right, and often result in errors. That's a very valid issue. There are sacrifices to both approaches. I will gladly pay the extra money to, in turn, get access to a higher tier of account level support, unlimited storage, and the custom domain name. There are also a few products that are only available to G-Suite customers. CloudSearch is a single omnibar search service that does deep, filterable search on every resource in your G-Suite across all of their services (Gmail, Calendar, Drive, etc). Vault is also cool; I have rules set up which retain emails indefinitely, so even if I delete them from GMail they're still exportable from Vault. The Google Titan Key was also a hardware product that was only available for G-Suite customers for a while.