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> In other words, we had to ask and get a small statement because being open, upfront, honest, etc is not their approach. You don't seem to understand how the

> In other words, we had to ask and get a small statement because being open, upfront, honest, etc is not their approach. You don't seem to understand how the press works. When you write an article about a company (or a public figure), you reach out to them for comment.

kodablah 8y ago
Of course I understand. What I'm saying is that comment/information should be available eagerly, by the company, upfront to all of their customers when they found out about this problem without requiring a journalist.