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I'd also add that their billing software can't keep things straight. I've had a couple of servers that I spun up for a demo at a meetup, that somehow ended up w
by mikey_p 16y ago
I'd also add that their billing software can't keep things straight. I've had a couple of servers that I spun up for a demo at a meetup, that somehow ended up with the same name, this prevented me from deleting them, and tells me that their control panel has concurrency issues, since you shouldn't be able to create two servers with the same name.
I didn't notice the issue until 2 months later (I thought I had successfully deleted the servers) because all of the sudden I received huge bill that contained over 1100 hours of usage for each instance, for that month alone. WTF? Turns out their software failed to bill me the previous month so I didn't notice any change.
Their response to my ticket about not being able to delete servers was to tell me the steps that I had to take to fix it (renaming the servers). I really wish when you had a ticket for stuff like that they'd actually act on it instead of just telling you how to fix stuff and expecting you to do it yourself.