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I think Stripe's API is great, but the support has certainly suffered in comparison to the early days. More automated, unhelpful emails than I'd like. Maybe it'

by osrec 8y ago

I think Stripe's API is great, but the support has certainly suffered in comparison to the early days. More automated, unhelpful emails than I'd like. Maybe it's inevitable that support and general helpfulness suffer when you grow as quickly as they have?

edwinwee 8y ago
Our CSAT metrics have shown support has been improving over the years (particularly since we rolled out 24/7 phone + chat)—but if there’s any case that we’ve felt short on, I’d love to investigate. Can you share some more about those unhelpful emails? If you can forward those to me that’d be useful (edwin@stripe.com).
- Silhouette 8y ago
  Would those metrics give you any sort of warning about merchants who no longer tend to contact Stripe support when they have problems? Seeing fewer or no support requests from a merchant could mean everything is working well, but it could also mean that people aren't telling you any more when things are not working well.
- deleted 8y ago
  [deleted]