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If you don't give a crap about how happy your customer is, your product probably sucks. Actually it does suck.

• diminoten 8y ago
  The product can suck, but without high engagement, you can't fix it.
  • ben-schaaf 8y ago
    Whatever happened to user studies? If you want to find out why your product sucks, pay your target audience to use it! I bought a laptop from Gigabyte a little while back that they wanted feedback on, so they offered a $30 woolies card for filling out a form.
    • diminoten 8y ago
      That's what engagement is, you can't run user studies if you don't have any engagement.