As a deaf person, hailing a ride by phone is much better than a taxi. But I also have friends who use wheelchairs frustrated by Uber's unresponsiveness to addre

As a deaf person, hailing a ride by phone is much better than a taxi. But I also have friends who use wheelchairs frustrated by Uber's unresponsiveness to addressing accessibility; Uber just claims the drivers are independent contractors and so it's not Uber's responsibility. I felt Doctorow's piece addressed the nuance of Uber bringing both improvements and regressions.