Amazing. It's a shame it is still quite centralised (as far as I can tell) but definitely moving in the right direction. Do they have a process for dealing wit

Amazing. It's a shame it is still quite centralised (as far as I can tell) but definitely moving in the right direction. Do they have a process for dealing with abusive users/drivers? E.g. if someone gets enough complaints can they get banned from the platform, or is that not possible by design?