>I speak from ignorance, and the laziness that prevents me from researching deeper, More "customer focus", (no more haggling on warranty, less pushy upsells, "

>I speak from ignorance, and the laziness that prevents me from researching deeper, More "customer focus", (no more haggling on warranty, less pushy upsells, "sure ma'am, we'll install your wipers for you" ,etc, etc.) and they greatly improved the house brands and logistics. Basically they dumped a bunch of money into their product lines and stores with the idea that people would shop there more if the parts weren't shit and the service didn't suck. They also own Alldata which they probably turned into a massive cash cow around the time Lampert was there (which was when electronic service manuals started becoming a real thing). I personally thing it worked well. They're basically the McDonalds's of auto parts. The customer service experience is pretty much the same in any store and part quality is consistent and you almost never get the really, really terrible stuff that you sometimes get when you buy the cheapest parts online.