I don't quite understand what you mean by "other service". It's the job of your developers or support/sustaining team to identify issues and resolve them. Debu

I don't quite understand what you mean by "other service". It's the job of your developers or support/sustaining team to identify issues and resolve them. Debugging can certainly include asking for advice on forums, but I'd like to think that whoever deployed the component that has failed also has some idea about how to debug it (or at least where to look for help). > I guess Googling, but it just feels kinda wrong to be taking people's money on a monthly basis and not knowing how to solve all the issues they might have with the app. Adequately test your boundaries. A user may use your app for something you did not intend, but they should not technically be able to use it past boundaries you have tested, limited and clearly stated support for.