There's a lot of room for improvement: http://www.reddit.com/r/reddit.com/comments/e0val/how_priceline_screwed_me_out_of_a_family_vacation/c14ebz2 http://www.r

There's a lot of room for improvement: http://www.reddit.com/r/reddit.com/comments/e0val/how_priceline_screwed_me_out_of_a_family_vacation/c14ebz2 http://www.reddit.com/r/reddit.com/comments/e0val/how_pricel... I work front desk in a hotel and Priceline, Expedia and Hotwire... basically all 3rd party booking companies [oversell our rooms]. They are the number one reason we get oversold. Most frustrating experience in the world... It sounds like Priceline was closed out to booking rooms by the hotel, but still continued to sell rooms on their website after the cutoff period. I have been oversold numerous times by these companies and we will actually have to call them (more than once usually) and tell them to stop selling rooms because we have no more. And sure enough, an hour later I will still have people come into the hotel and say that they just bought a room through expedia when they landed at the airport. In this case, there is nothing I can do for this person because their money is with expedia and not the hotel. My best advice: next time you see a great deal on expedia/priceline/etc. call the hotel up directly and ask them if they can match or do better. Hotels have to keep their promises with guests and if it is our fault we overbooked we have to walk you to another hotel and pay for it out of our pocket. Expedia/Priceline don't have to do that at all because they simply don't care.