I am not sure that it is completely honest to label this as a horror story about 'outsourcing' per-se. I take it as a horror story about lack of skills, unprofe

I am not sure that it is completely honest to label this as a horror story about 'outsourcing' per-se. I take it as a horror story about lack of skills, unprofessionalism, and mismanagement. After all, who picked the QA team?