The author, Tom Limoncelli, is seen as an expert in Systems Administration circles, and has written several books The most famous two: Time Management for Sy

The author, Tom Limoncelli, is seen as an expert in Systems Administration circles, and has written several books The most famous two: Time Management for System Administrators The Practice of System and Network Administration He also regularly gives talks at conferences, etc on the subject. He is most likely paraphrasing many conversations he has had with people over the years https://en.wikipedia.org/wiki/Tom_Limoncelli https://en.wikipedia.org/wiki/Tom_Limoncelli