5 ms·

Do you run a business, say software? Or even a non-technical business like window washing or pet walking? If .1% of your pet walking clients made 20% of the co

Do you run a business, say software? Or even a non-technical business like window washing or pet walking? If .1% of your pet walking clients made 20% of the complaints, what would you do?

bluGill 8y ago
Depends. Sometimes the complainers are telling you about issues that everyone else doesn't like about you, so you better fix those issues, otherwise the other customers will leave to someone else. Other times those complainers are just complainers who will never be satisfied and I'd fire those customers. Generally it is a mix so you need to read and consider every complaint.
b_tterc_p 8y ago
It depends on how much the .1% cost, how much they provide, and how ok it is to ignore them.
chme 8y ago
That depends on the complaints. If those complaints are valid and lead to a better service for everyone, then I would rather have them instead of not having any feedback.
deleted 8y ago
[deleted]
code_duck 8y ago
If that .1% was using a specific version, I’d conclude the quality of that version was far lower than the mainstream offering.
rightbyte 8y ago
Wait what? What if only 0.5% of your costumers complain? Or that 0.1% of the pet you walk are cats and 99.9 dogs, and you get complaints that you are bad at walking with cats and bad at walking with dogs. Is it good use of the metric to conclude that the cats are the problem?
- zeroname 8y ago
  It's a good metric to conclude that you should stop walking cats, no matter what the underlying issue is.
  - rightbyte 8y ago
    Maybe cat owners complain because their cats were eaten by the dogs, and you scared away other cat owners and lost profit.
    - zeroname 8y ago
      Same outcome. How am I going to convince those cat owners that I totally fixed the dogs-eating-the-cats problem? Cats don't even need to be walked really, certainly not alongside the dogs. Putting the cats into the equation was a questionable business decision to begin with.
- noselasd 8y ago
  The conclusion here is stated in the article as "Issues specific to Linux were almost entirely graphics driver related, and unique to the platform." So somewhat similar to having 0.5% of your pet walking customers complaining about issues you can't do much about, or have to do extra work to make them happy - their doghouse at home is too small, their car has an issue so they can't come and pick up the cat - basically a subset of your customers giving you a whole lot of extra work for very little gain.
  - rightbyte 8y ago
    Ye, well I agree it's probably not worth the fuzz support Mac or Linux for gaming. But I mean, without numbers on how much extra dev time the linux port demanded it's hard to reason about what a 0.1% revenue increase means. 0.1% is still 0.1% and could have been more if it didn't crash at that rate and discouraged buyers. Since they released for Mac the game must have been programmed with cross platform functionality in mind.
dejaime 8y ago
Complaints or tickets? I would bet that in this game's case what is happening is Linux gamers are techy and will properly file tickets and try and be helpful. While windows players will simply do as I do on windows games and leave a negative review. Looking at the game's reviews, first two negative ones: > "wont fit my screen. no setting to scale it correctly... Looks like i have to go buy a new monitor to play this game to its full extent" > "Constant crashing. When it wasent crashing there were so many bugs involved it wasent funny. The classic one was way better and im happy I still have it so I can play. I will change my review if they fix the game and get it so people can play it, but fornow its just contant crashes. Beware! "
- brianwawok 8y ago
  They are bugs, due to issues with linux drivers. Not helpful things to improve.

Do you run a business, say software? Or even a non-technical business like window washing or pet walking? If .1% of your pet walking clients made 20% of the complaints, what would you do?

bluGill 8y ago

Depends. Sometimes the complainers are telling you about issues that everyone else doesn't like about you, so you better fix those issues, otherwise the other customers will leave to someone else. Other times those complainers are just complainers who will never be satisfied and I'd fire those customers. Generally it is a mix so you need to read and consider every complaint.

b_tterc_p 8y ago

It depends on how much the .1% cost, how much they provide, and how ok it is to ignore them.

chme 8y ago

That depends on the complaints. If those complaints are valid and lead to a better service for everyone, then I would rather have them instead of not having any feedback.

deleted 8y ago

[deleted]

code_duck 8y ago

If that .1% was using a specific version, I’d conclude the quality of that version was far lower than the mainstream offering.

rightbyte 8y ago

Wait what? What if only 0.5% of your costumers complain? Or that 0.1% of the pet you walk are cats and 99.9 dogs, and you get complaints that you are bad at walking with cats and bad at walking with dogs. Is it good use of the metric to conclude that the cats are the problem?

zeroname 8y ago
It's a good metric to conclude that you should stop walking cats, no matter what the underlying issue is.
- rightbyte 8y ago
  Maybe cat owners complain because their cats were eaten by the dogs, and you scared away other cat owners and lost profit.
  - zeroname 8y ago
    Same outcome. How am I going to convince those cat owners that I totally fixed the dogs-eating-the-cats problem? Cats don't even need to be walked really, certainly not alongside the dogs. Putting the cats into the equation was a questionable business decision to begin with.
noselasd 8y ago
The conclusion here is stated in the article as "Issues specific to Linux were almost entirely graphics driver related, and unique to the platform." So somewhat similar to having 0.5% of your pet walking customers complaining about issues you can't do much about, or have to do extra work to make them happy - their doghouse at home is too small, their car has an issue so they can't come and pick up the cat - basically a subset of your customers giving you a whole lot of extra work for very little gain.
- rightbyte 8y ago
  Ye, well I agree it's probably not worth the fuzz support Mac or Linux for gaming. But I mean, without numbers on how much extra dev time the linux port demanded it's hard to reason about what a 0.1% revenue increase means. 0.1% is still 0.1% and could have been more if it didn't crash at that rate and discouraged buyers. Since they released for Mac the game must have been programmed with cross platform functionality in mind.

dejaime 8y ago

Complaints or tickets? I would bet that in this game's case what is happening is Linux gamers are techy and will properly file tickets and try and be helpful. While windows players will simply do as I do on windows games and leave a negative review. Looking at the game's reviews, first two negative ones: > "wont fit my screen. no setting to scale it correctly... Looks like i have to go buy a new monitor to play this game to its full extent" > "Constant crashing. When it wasent crashing there were so many bugs involved it wasent funny. The classic one was way better and im happy I still have it so I can play. I will change my review if they fix the game and get it so people can play it, but fornow its just contant crashes. Beware! "

brianwawok 8y ago
They are bugs, due to issues with linux drivers. Not helpful things to improve.