Agreed. It is very easy to try to disrutpt a process without understanding the reasons behind the current process. A lot more difficult to understand the curr

Agreed. It is very easy to try to disrutpt a process without understanding the reasons behind the current process. A lot more difficult to understand the current process then propose changes that address that processes shortfall. There is always a reason why things are done a particular way "It's always been done that way" is shorthand for "I don't know why it's done that way". Like history, you need to understand the reasons behind a process before you can effectively change it, otherwise you are doomed to make the same mistakes and very soon your shiny new process will start to look as cobbled together as the previous one.