> Bob Morris suggested that a shared interactive system should have a large red button on each terminal. The user pushes the button if he is dissatisfied with t

> Bob Morris suggested that a shared interactive system should have a large red button on each terminal. The user pushes the button if he is dissatisfied with the service, and the system must either improve the service or throw the user off; it makes an equitable choice over a sufficiently long period. The idea is to keep people from wasting their time in front of terminals that are not delivering a useful amount of service. This is a great idea.