Quick summary of a long story. Working with a guy over the phone to reset a Sun box at a colo cos someone had fixed the ethernet at the wrong speed. He's loggin

Quick summary of a long story. Working with a guy over the phone to reset a Sun box at a colo cos someone had fixed the ethernet at the wrong speed. He's logging in via serial console and has to edit the conf file. No TERM defined. Walked him through using ed to change it. He thought it was some arcane magic.