It's a little chilling, but I assumed the clip you linked was the one you did! I believe it was in one of Henry Cloud's books on boundaries where I learned the

It's a little chilling, but I assumed the clip you linked was the one you did! I believe it was in one of Henry Cloud's books on boundaries where I learned the idea that people roughly fit into three categories. - they want to treat others well, and if you inform them of a boundary they've overstepped, they'll try to correct it - they care about themselves within the framework of our society and laws, but are not keen on giving up anything for anyone else. If you want to enforce a boundary with them, you have to find a way to shift the consequences of their actions back onto them. Only if it hurts them, will they change their behavior - they don't care about laws, society, decency, etc - you'll need guns and lawyers. Right now it feels like many corporations are on a wide line between the second and third description above... what a sad realization!