Unfortunately in the hotel and timeshare industry (large overlap) IT is not a central concern it is an expense and often treated as one. Meaning large portions

Unfortunately in the hotel and timeshare industry (large overlap) IT is not a central concern it is an expense and often treated as one. Meaning large portions of the system development is outsourced to dev shops out of the country or teams are brought in from India etc. This is not a slight on those engineers as they are often highly skilled. The issue is that they are working off of requirements produced by senior management level people who are very lacking in knowing the low level details. The engineers also don't have the background on what is a surprisingly complicated process and things get lost. These engineering teams were brought in to save money and as such corners are often cut everywhere especially security. The engineers are also often not in a position to push back as they are contractors from poorer nations and rely on these salaries to a far greater degree than a US citizen might.