There's a recent New Yorker article by Atul Gawande covering this from a slightly different angle: https://www.newyorker.com/magazine/2018/11/12/why-doctors-hat

There's a recent New Yorker article by Atul Gawande covering this from a slightly different angle: https://www.newyorker.com/magazine/2018/11/12/why-doctors-hate-their-computers https://www.newyorker.com/magazine/2018/11/12/why-doctors-ha... He puts much of the blame on the generalization of computer systems, i.e. that the notes have to be readable by all sorts of staff and need to be systematized to accommodate that.