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Ask HN: What is the best way to manage customer issues from API testing?
- kumartanmay 8y agoI want a seamless service where customers can easily submit and track their issues with our APIs during the testing phase. One of the ways I am thinking of is creating a public repo on GitHub for issue management but that is something client might not appreciate.
- cl42 8y agoI've seen public Trello boards[1]. We use Jira tickets - you can have a customer feedback project that enables customers to create tickets without seeing the full board[2]. --- [1] https://blog.trello.com/how-to-transform-trello-into-a-powerful-bug-tracker-with-the-marker-power-up https://blog.trello.com/how-to-transform-trello-into-a-power... [2] https://medium.com/thinktilt/five-options-for-creating-jira-issues-from-web-forms-54f52dc15ed9 https://medium.com/thinktilt/five-options-for-creating-jira-...
- kumartanmay 8y agoThank you. Is there something that can be integrated with the product so that there is no broken experience?