It appears the manager did not comprehensively 'arrange' this for the employee. Part of this job would have been ensuring that this information was transparent,

It appears the manager did not comprehensively 'arrange' this for the employee. Part of this job would have been ensuring that this information was transparent, and the decision fair. If employees are complaining, it is presumably a mix of a) company culture issues and b) a lack of information that meant they perceived it as unfair.