I recently attempted CenturyLink's chatbot for support (it is a hurdle to attempt to alleviate support chats). It got to a prompt, something like: You can

I recently attempted CenturyLink's chatbot for support (it is a hurdle to attempt to alleviate support chats). It got to a prompt, something like: You can give me your membership number or phone number. Which would you prefer? 1) membership number 2) phone number If you type "phone" or "phone number," it would not understand you and take you back a couple of levels in its internal hierarchy. Apparently it wanted you to type "1" or "2." Grrrr. It is a terrible interface. Automated tellers, chatbots, all of it, it shows utter disrespect for the customer. Give me a live person or a great web experience (preferably both).