Article is paywalled so I'm just gonna assume my experience with Vroom is relevant. The long and short of it is that Vroom sold me a car, promised delivery by

Article is paywalled so I'm just gonna assume my experience with Vroom is relevant. The long and short of it is that Vroom sold me a car, promised delivery by a certain date, and missed it by about 3 weeks ostensibly because they noticed a variety of maintenance issues with the vehicle during "final conditioning". In addition to being almost a month late, the delivery driver was expecting to pick up the trade-in at the same time, despite the Vroom rep telling us more than once that they'd send a different driver for it within 3 days of delivery. The process is online until you click "buy" and then everyone wants to spend just as much time with you on the phone as they would if you had walked into the dealer -- I spent most of the weekend on the phone. Their agents double as reps at a used car dealership in Houston and are frequently unavailable because they're out with an in-person client. It seems like someone goes out to the floor and drags them away from their physical customers when a Vroom customer calls in. Every time I sent an email about something, after an hour or so I'd get a reply asking me to call in to discuss. Once you're finally done with all that, they overnight a stack of about 50 papers to sign and return. As soon as the return label is scanned, you're considered sold and they do everything they can to ignore and avoid you. A few days after I finally got the car, I noticed a leak and took it to the dealer, where I paid to get it examined. Was informed that the water pump was going bad and would need replaced soon. I emailed Vroom about this while I was still within the return window, including a copy of the quote from the dealership, and they never replied. I didn't want to deal with the crap anymore, overall I was OK with the car, and the mechanical issues were non-urgent so I just let it go. The only reason I don't 100% regret the transaction is because there were no local dealers that had the vehicle I ordered from Vroom in stock for the entire duration of the delayed shipment. I'm sure, however, that I would've had a better experience if I had just done eBay Motors or something. Buyer beware.