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I've used Fair to lease a car. The entire experience has been a nightmare. Billing errors, really bad support, them losing records of giving me a car, charging

I've used Fair to lease a car. The entire experience has been a nightmare. Billing errors, really bad support, them losing records of giving me a car, charging me interest for not making a payment when their system had an error, their auto-pay system is broken, their mobile app not working, they forgot to register my car with the DMV, them not able to generate receipts for me, etc. The idea is great, but have had a really bad experience so far. I hope the resolve these issues. We need more competition/innovation in the space.

ryan_j_naughton 8y ago
Thanks for the honest feedback, Sahas. I'm a director of engineering at Fair, and we realize our ops and customer support need improvement (and we have directed significant resources in that regard). I'm curious when you used us, as we have resolved most of those issues. When trying to deconstruct the entirety of the car industry and re-invent it in an app, there are so many moving pieces and entrenched players. For example, our partners on wall street (with whom we pledge the assets and finance them through securitization agreements require us to use third party servicers so that these cashflows would still be serviceable if we happen to go bankrupt. Thus, our recurring billing is still through them and these old school finance companies are not paragons of modern technology (to say the least). We are moving a lot of this servicing and payments in house and focusing on core customer support experience as our top priorities for this year in order to ensure we can scale while providing an amazing experience. I'd be interested in talking to you more about your experience. E-mail me.