> Maybe "fit" is a better word? Point is, engineers are different and aren't too comfortable around the other employees. But that's the point. Why do you need

> Maybe "fit" is a better word? Point is, engineers are different and aren't too comfortable around the other employees. But that's the point. Why do you need the same "cultural fit" between engineering and non-engineering employees? Why does that matter when requests from users should always be funneled through management (so that it can be triaged) and never go straight to the engineers (where it disrupts focus)? If engineering were internally cohesive and harmonious in your company, even if abrasive vs. non-engineering, this wouldn't be considered to be much of an issue. > Problem is, the in-fighting and bickering is happening with pretty much the whole team. So, divide and conquer. Split people up and put them with people they don't know. Subject them to strong authority in their new place and watch them fall in line. If they continue to be abrasive, you probably have cause to fire them, but that won't be the case in most circumstances.