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You, the person waiting for your package at home, are not the customer. This is a good wake-up call that I had not considered. The suggestion by samstokes above

You, the person waiting for your package at home, are not the customer. This is a good wake-up call that I had not considered. The suggestion by samstokes above for Shutl seems quite interesting, hopefully it is viable. Also it is strange to me that a pizza is delivered 100% of the time yet a package success rate is much less - they seem to have the last-mile problem solved. Maybe all HDNL and the like need to do is pick up the damn phone when they can't deliver!

rlivsey 16y ago
Pizza deliveries are all basically that last-mile, you're not normally ordering a pizza from another city/country. That means the company has lots of individual restaurants with their own delivery operations (guys on bikes) who handle that last mile on an individual basis, or maybe doing a couple of pizzas at a time. If you've ordered a pizza, then you're also pretty much guaranteed to be at home. There's not much point leaving a note saying your pizza was taken back to the depot or left with your neighbour!
gabrielroth 16y ago
It's a whole different problem when the range of possible delivery addresses is within a square mile.
HeyLaughingBoy 16y ago
As others replied, it's much easier for pizza because the delivery area is so small. Usually. I'm an example of an outlier; I live in a rural area and if I go to Domino's website, there is no delivery to my house. However, I know that if I call the local Domino's that's 10 miles away, they will deliver. Problem is that there is a high rate of phone calls from drivers that say "I'm lost," "Your house isn't where they said it was," "Are you sure you live on xxx st? I drove from one end to the other and the address doesn't exist." I've learned to keep my phone near me if I order pizza because I'm likely to have to give the driver explicit instructions on how to get here. OTOH, USPS, FedEx and UPS have absolutely no problem finding my house.

rlivsey 16y ago

Pizza deliveries are all basically that last-mile, you're not normally ordering a pizza from another city/country. That means the company has lots of individual restaurants with their own delivery operations (guys on bikes) who handle that last mile on an individual basis, or maybe doing a couple of pizzas at a time. If you've ordered a pizza, then you're also pretty much guaranteed to be at home. There's not much point leaving a note saying your pizza was taken back to the depot or left with your neighbour!

gabrielroth 16y ago

It's a whole different problem when the range of possible delivery addresses is within a square mile.

HeyLaughingBoy 16y ago

As others replied, it's much easier for pizza because the delivery area is so small. Usually. I'm an example of an outlier; I live in a rural area and if I go to Domino's website, there is no delivery to my house. However, I know that if I call the local Domino's that's 10 miles away, they will deliver. Problem is that there is a high rate of phone calls from drivers that say "I'm lost," "Your house isn't where they said it was," "Are you sure you live on xxx st? I drove from one end to the other and the address doesn't exist." I've learned to keep my phone near me if I order pizza because I'm likely to have to give the driver explicit instructions on how to get here. OTOH, USPS, FedEx and UPS have absolutely no problem finding my house.