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I'm convinced that CityLink UK have lying to the public as part of their introductory training. There's so often a phantom "failed delivery attempt" instead of
by frou_dh 16y ago
I'm convinced that CityLink UK have lying to the public as part of their introductory training. There's so often a phantom "failed delivery attempt" instead of admission that they can't/won't hit their date.
Coincidently my most recent dealing with CityLink was via Amazon Prime. When the inevitable happened, I sent a mail to Amazon to ask they cease using CityLink and cancelled the Prime trial.
- binarymax 16y agoNot sure how this will format but here is my tracking log for the most recent delivery with HDNL. Calling them up is painful, and nobody has any idea... Date Time Location Event Details 4 Nov 2010 05:51:01 PM Newhaven Depot UK Arrival Scan 4 Nov 2010 01:07:05 PM Newhaven Van UK Delivery attempted 4 Nov 2010 08:14:36 AM Newhaven Van UK Out for delivery 3 Nov 2010 06:19:58 PM Newhaven Depot UK Arrival Scan 3 Nov 2010 03:50:46 PM Newhaven Van UK Delivery attempted 3 Nov 2010 09:29:13 AM Newhaven Van UK Out for delivery 1 Nov 2010 04:02:18 PM Newhaven Depot UK Arrival Scan 1 Nov 2010 10:29:54 AM Newhaven Van UK Delivery attempted 1 Nov 2010 08:50:27 AM Newhaven Van UK Out for delivery 1 Nov 2010 05:26:32 AM Newhaven Depot UK Arrival Scan 31 Oct 2010 10:41:31 PM Droitwich UK Arrival Scan 31 Oct 2010 12:00:00 AM Web Customer UK Order has been handed over to the carrier and is in transit The funny thing is that I live about 1.5 hours from Newhaven!
- frou_dh 16y agoI wish goods could be teleported to the buyer! I've often thought that it's a shame that the awesome virtual convenience of web commerce has to hit the sucky reality of transit and delivery ;-)
- binarymax 16y agoA realtime tracking service would do! I bet half the drivers have their own iphone or android anyway. How many failed deliveries does it take to offset the cost of the mobile/data services for their drivers?
- nam3d 16y agoSee, my local CityLink guy is great. When I'm not in he'll either go out of his way to leave it with the neighbour, call back with my parcel later on in the evening or on one occasion delivered it to my office.
- frou_dh 16y agoYep, I don't doubt it varies with employee nature and workload. My beef is with the company's standards.