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More time? I wish I was given _any_ time with my users so I could actually understand what features would make their lives easier. I actually did get to spend
by commandlinefan 8y ago
More time? I wish I was given _any_ time with my users so I could actually understand what features would make their lives easier. I actually did get to spend about two hours with some actual users of my software a month ago and I noticed that they were scrolling up and down a lot. I asked if it would make their workflow quicker if I made the save button float in the lower-right corner of the browser (I.e. position: fixed). They said, “you can do that? Oh my God, that would be amazing!” It took two seconds of CSS and has saved them hours already.
- derekp7 8y agoThe problem is that it may take 2 seconds of CSS, but it is a software change that then requires the product to be revalidated, along with the matching paperwork (functional design doc, software design, technical design, customer support documentation and training material) and validation evidence to be submitted to your official document control system. And this process can take days, weeks, or months, depending on how complicated (due to extreme CYA) your compliance department makes the process. And the company compliance folks want to go overboard as they want to make sure the FDA auditors are happy the next time there is a surprise audit.
- fiatjaf 8y agoDoesn't apply if you're doing software the right way: just yourself, for small clients.
- commandlinefan 8y agoOh absolutely - it was as simple as a fix can be, given (perfectly legitimate) quality control concerns, but it never would have happened if I hadn’t had a rare opportunity to actually observe how they work.
- BurningFrog 8y ago> I wish I was given _any_ time with my users With some effort and/or ingenuity, you can probably take time with your users, one way or another.