I would opt for a talented experience designer over a consultant. The goal is not to 'document how it's done'. The goal is to understand 'what problems are be

I would opt for a talented experience designer over a consultant. The goal is not to 'document how it's done'. The goal is to understand 'what problems are being solved, and possibly how to do them better'. Someone analyzing horses and coaches might have requested more horses or coaches, when really what was needed was this new thing called 'a car'. So someone who is thoughtful, organized, who can communicate, and who understands technology. Would be a good start. Without any kind of professional discipline however, it's hard to find and evaluate such people.