I've worked in biomedical informatics IT at a clinical research university. I think it's reasonable to understand what the user's goals and priorities are by go

I've worked in biomedical informatics IT at a clinical research university. I think it's reasonable to understand what the user's goals and priorities are by going to the point of use, Genchi Genbutsu (現地現物), in order to tailor something to make work processes smoother and better. I wouldn't hold off on assuming anything negative without more listening to understand them.