Support at this scale is a hard game. I know some of the guys who work over there, and they make a valiant effort. Training is exceptionally hard. Databases a

Support at this scale is a hard game. I know some of the guys who work over there, and they make a valiant effort. Training is exceptionally hard. Databases are hard to manage, and it takes years to learn to diagnose their function on unknown hardware / software. This all being said, "no provided cloudformation, AMIs etc." is no bueno - not a good experience for the user. If you haven't used Mongo with WiredTiger, you really haven't used it at it's best.