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For those that haven't had the Tesla experience, it's a refreshing change of pace. They don't have dealerships, only showrooms and service centers. You can sche

by Zanni 8y ago

For those that haven't had the Tesla experience, it's a refreshing change of pace. They don't have dealerships, only showrooms and service centers. You can schedule a test drive at a showroom (or online), and your rep will be happy to help you configure your car right there if you decide to buy, but you can also go home and leisurely plan your configuration over the internet. You can see the price of every option before you add it, and when you're through, you get an exact total that you can pay through the website. No pressure, no haggling, no upgrades. When your car is ready, you pick it up at the service center. That's it. The cars aren't cheap, but the buying process is the most pleasant I've ever experienced.

Jarbooski 8y ago
So how come I read people on Twitter asking Elon why they were forced to sign papers before being able to see the car they bought? Or having to follow a delivery damage checklist to make sure they don't buy damaged goods? That's unheard of in my life of buying cars from anyone else.
- vvanders 8y ago
  Why is a damage checklist a Tesla specific problem? Bought plenty of cars(and trucks and tractors) where I went over them at delivery. Found more than a few things of which were sorted out by the dealer at the time.
  - deleted 8y ago
    [deleted]
  - Jarbooski 8y ago
    Buyers are literally warning each other to look for specific things that should be caught by QA, because if you leave the lot, Tesla won't fix it. This isn't "make sure there are no marks!", it's "make sure all the bolts are there!". Unheard of. Again, look for yourself, the information is public.
    - vvanders 8y ago
      Huh. Not my experience at all. Had a loose headboard near the sunroof. Had an appt and fixed inside of a week. I'm sure there's outliers as there would be with any high volume product but I find it suspect that these type of things wouldn't get sorted out in warranty. For what it's worth I've seen much worse. Our last tractor we bought didn't have a driveshaft connected(!) so 4WD was kaput. Once that was sorted someone put a bell housing on in reverse so it was making a lovely metal-on-metal sound(!). This is all from a very well regarded brand and a high volume dealer. Screw ups happen but unless you're dealing with a fly-by-night company they'll get sorted out since everyone hates bad press.
      - Jarbooski 8y ago
        I'm sure experiences are all over, I agree. But again, this thread stems from the OP's vitriol towards dealers, and implication that Tesla has solved that. They certainly have not.
    - alexanderwept 8y ago
      It's not unheard of at all - astute car buyers know how to read VINs to find better/worse cars. Ask VW fans if they know how to tell if a car was built in Germany or Mexico - it's in the first character of the vin. Car build quality is a complicated subject but it's generally understood that some manufacturers do better than others. We'd be surprised if someone found missing bolts on the vehicles at a Lexus dealer, but if you heard of someone's new Range Rover having problems, it would par for the course. The consensus opinion of automotive build quality rankings is generally that Tesla is below average but it's not the worst. Elon Musk is on the record benchmarking Toyota so at least he knows where to put the bullseye.
- TwoBit 8y ago
  Why would you care about paper signing? I'm pretty sure they could find your car for you before signing if you cared. They did that for me, not that I would care much. I don't understand your delivery damage checklist statement. But if that's the worst people are reporting about Tesla sales practices then lol.
  - Jarbooski 8y ago
    If you think that's the worst thing people are complaining about, you aren't paying attention. But this is the same community that didn't see the Theranos fraud, either. Blind eye for Silicon Valley.
- lloydde 8y ago
  Common in my experience receiving goods on delivery. Take your time. They understand.
  - Jarbooski 8y ago
    Your anecdote differs from what I read on the Tesla forums and Twitter, where pepe are being rushed to sign. Go see for yourself, there are many posts. Big oil conspiracy?
    - lloydde 8y ago
      Sorry, I have no experience with Tesla. I see what you mean on the forums. That is indeed very poor and contrary to inspection on delivery practices.
    - dmode 8y ago
      Did you actually buy a Tesla or are you just basing your assessment on some twitter trolling and forum posts ? I have recently bought both a BMW and a Tesla. The difference in sales experience is night and day. While buying a BMW I had to deal with multiple shady sales person churning out one soft lie after another and trying to hard sell unnecessary upgrades, extra insurance and protection etc. For Tesla, I just ordered online and then went and picked my car when it was ready. Some owners do fuss over small details during delivery as early production Teslas had minor quality issues. But Tesla is going to deliver well over 200k car this year and some customer will inevitably have a bad delivery experience
mixmastamyk 8y ago
Sounds great. Has privacy of driving data become an option yet, and is it observed?
deleted 8y ago
[deleted]
tomjakubowski 8y ago
For anyone who's gone through both, how does it it compare to BMW USA's online ordering? https://www.bmwusa.com/byo.html#!/model-variant-selector/3-series-sedan https://www.bmwusa.com/byo.html#!/model-variant-selector/3-s...
deleted 8y ago
[deleted]
ams6110 8y ago
Believe me, any dealer will happily escort you thru a similar order process if you're paying list price.
- paranoidrobot 8y ago
  Problem is, some people don't want to be "escorted", they just want to be able to look through the options and pick for themselves. One family member bought a Mazda, and then two months later it was stolen from their home, stripped for parts and burned. Insurance would only pay out in the form of a cheque to a dealer, and the dealer would only deal in-person, even when told they just wanted an exact replacement for the previous car. The sales guy wanted the opportunity to upsell on some other feature, rather than take the guaranteed sale. Even now, with the advent of the internet, it's stupidly difficult to figure out what options are available, their pricing, etc and to configure a car. Oh no, you have to visit the dealer to know all that. Bullshit, the dealer's doing it online, why can't I?

by Zanni 8y ago

Jarbooski 8y ago

So how come I read people on Twitter asking Elon why they were forced to sign papers before being able to see the car they bought? Or having to follow a delivery damage checklist to make sure they don't buy damaged goods? That's unheard of in my life of buying cars from anyone else.

vvanders 8y ago
Why is a damage checklist a Tesla specific problem? Bought plenty of cars(and trucks and tractors) where I went over them at delivery. Found more than a few things of which were sorted out by the dealer at the time.
- deleted 8y ago
  [deleted]
- Jarbooski 8y ago
  Buyers are literally warning each other to look for specific things that should be caught by QA, because if you leave the lot, Tesla won't fix it. This isn't "make sure there are no marks!", it's "make sure all the bolts are there!". Unheard of. Again, look for yourself, the information is public.
  - vvanders 8y ago
    Huh. Not my experience at all. Had a loose headboard near the sunroof. Had an appt and fixed inside of a week. I'm sure there's outliers as there would be with any high volume product but I find it suspect that these type of things wouldn't get sorted out in warranty. For what it's worth I've seen much worse. Our last tractor we bought didn't have a driveshaft connected(!) so 4WD was kaput. Once that was sorted someone put a bell housing on in reverse so it was making a lovely metal-on-metal sound(!). This is all from a very well regarded brand and a high volume dealer. Screw ups happen but unless you're dealing with a fly-by-night company they'll get sorted out since everyone hates bad press.
    - Jarbooski 8y ago
      I'm sure experiences are all over, I agree. But again, this thread stems from the OP's vitriol towards dealers, and implication that Tesla has solved that. They certainly have not.
  - alexanderwept 8y ago
    It's not unheard of at all - astute car buyers know how to read VINs to find better/worse cars. Ask VW fans if they know how to tell if a car was built in Germany or Mexico - it's in the first character of the vin. Car build quality is a complicated subject but it's generally understood that some manufacturers do better than others. We'd be surprised if someone found missing bolts on the vehicles at a Lexus dealer, but if you heard of someone's new Range Rover having problems, it would par for the course. The consensus opinion of automotive build quality rankings is generally that Tesla is below average but it's not the worst. Elon Musk is on the record benchmarking Toyota so at least he knows where to put the bullseye.
TwoBit 8y ago
Why would you care about paper signing? I'm pretty sure they could find your car for you before signing if you cared. They did that for me, not that I would care much. I don't understand your delivery damage checklist statement. But if that's the worst people are reporting about Tesla sales practices then lol.
- Jarbooski 8y ago
  If you think that's the worst thing people are complaining about, you aren't paying attention. But this is the same community that didn't see the Theranos fraud, either. Blind eye for Silicon Valley.
lloydde 8y ago
Common in my experience receiving goods on delivery. Take your time. They understand.
- Jarbooski 8y ago
  Your anecdote differs from what I read on the Tesla forums and Twitter, where pepe are being rushed to sign. Go see for yourself, there are many posts. Big oil conspiracy?
  - lloydde 8y ago
    Sorry, I have no experience with Tesla. I see what you mean on the forums. That is indeed very poor and contrary to inspection on delivery practices.
  - dmode 8y ago
    Did you actually buy a Tesla or are you just basing your assessment on some twitter trolling and forum posts ? I have recently bought both a BMW and a Tesla. The difference in sales experience is night and day. While buying a BMW I had to deal with multiple shady sales person churning out one soft lie after another and trying to hard sell unnecessary upgrades, extra insurance and protection etc. For Tesla, I just ordered online and then went and picked my car when it was ready. Some owners do fuss over small details during delivery as early production Teslas had minor quality issues. But Tesla is going to deliver well over 200k car this year and some customer will inevitably have a bad delivery experience

mixmastamyk 8y ago

Sounds great. Has privacy of driving data become an option yet, and is it observed?

deleted 8y ago

[deleted]

tomjakubowski 8y ago

For anyone who's gone through both, how does it it compare to BMW USA's online ordering? https://www.bmwusa.com/byo.html#!/model-variant-selector/3-series-sedan https://www.bmwusa.com/byo.html#!/model-variant-selector/3-s...

deleted 8y ago

[deleted]

ams6110 8y ago

Believe me, any dealer will happily escort you thru a similar order process if you're paying list price.

paranoidrobot 8y ago
Problem is, some people don't want to be "escorted", they just want to be able to look through the options and pick for themselves. One family member bought a Mazda, and then two months later it was stolen from their home, stripped for parts and burned. Insurance would only pay out in the form of a cheque to a dealer, and the dealer would only deal in-person, even when told they just wanted an exact replacement for the previous car. The sales guy wanted the opportunity to upsell on some other feature, rather than take the guaranteed sale. Even now, with the advent of the internet, it's stupidly difficult to figure out what options are available, their pricing, etc and to configure a car. Oh no, you have to visit the dealer to know all that. Bullshit, the dealer's doing it online, why can't I?