I think you're applying the wrong framework to analyze this situation. This isn't about content moderation to manage complaints. This is about protecting your

I think you're applying the wrong framework to analyze this situation. This isn't about content moderation to manage complaints. This is about protecting your company image specifically as a company that doesn't take sides. DS tried to claim that the company was taking a side. CEO broke the relationship because of that. If the CEO got complaints, and DS had said nothing about Cloudflare, and the company chose to drop the customer, then you'd have a point, but that's not what happened.