That comes from (among others) Sidney Dekker, who recommends focusing on understanding the systemic reasons for failure: https://m.youtube.com/watch?v=8B5dChCif

That comes from (among others) Sidney Dekker, who recommends focusing on understanding the systemic reasons for failure: https://m.youtube.com/watch?v=8B5dChCifjA https://m.youtube.com/watch?v=8B5dChCifjA For example, Jeff Harbers, who gets savaged on page 4, seems to have had some very perverse incentives imposed on him. What was it about the organisation that caused that? Considering that Microsoft was earning orders of magnitude more from each product than it was costing to build it, why did he treat the schedule as "a contract between the development team and himself"? So far, the answer to that is not in the document.