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Yea it's not wrong to dump them. But it does I think create a bit of a precedent that you should care at all. I'd worry, as CEO, that pretty soon you'll find yo
by iguy 8y ago
Yea it's not wrong to dump them. But it does I think create a bit of a precedent that you should care at all. I'd worry, as CEO, that pretty soon you'll find yourself having to hire a team of people to manage content complaints... The alternative would have been to position your company more like infrastructure. Unlike Patreon, it's not a service which needs millions to think well of it, so it's not very exposed to the outraged mob.
- munchbunny 8y agoI think you're applying the wrong framework to analyze this situation. This isn't about content moderation to manage complaints. This is about protecting your company image specifically as a company that doesn't take sides. DS tried to claim that the company was taking a side. CEO broke the relationship because of that. If the CEO got complaints, and DS had said nothing about Cloudflare, and the company chose to drop the customer, then you'd have a point, but that's not what happened.