Well. I opened my account on Nov 1st. Guess what? I am being charged for it!! So is this service really "free"?? I haven't yet crossed the tier usage limits and

Well. I opened my account on Nov 1st. Guess what? I am being charged for it!! So is this service really "free"?? I haven't yet crossed the tier usage limits and I am being charged already!! Support has not replied yet...