I cancelled my subscription last year after similar problems with full text search. I did get a download of my data, albeit it took a while, after requesting i

I cancelled my subscription last year after similar problems with full text search. I did get a download of my data, albeit it took a while, after requesting it from my settings page. I've never had a reply to any of my emails to him. Alhough I did eventually get a reply on twitter, which said "Sorry for the terrible support" But then I heard nothing more, and got no replies to further emails either. I think he's too busy being a celebrity. And it's a shame because he was kind of a figure head for independents doing a good job, and I was a bit of an evangelist. Oh well.