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That is pretty standard for any ISP that uses ACS. It allows a tech op to manage the router remotely, which is something most customers both demand and hate.
by iagovar 8y ago
That is pretty standard for any ISP that uses ACS. It allows a tech op to manage the router remotely, which is something most customers both demand and hate.
- matthewmacleod 8y agoWhy would the tech need the local WiFi password in order to remotely manage the router?
- jeroenhd 8y agoOne of the most common problems in ISP customer support is customers changing their default WiFi password (good) but forgetting it (bad). Then their laptop crashes and they need their replacement laptop to connect to the WiFi. This is also the moment a customer will straight up deny the existence of ethernet cables or claim to have never heard of any Internet-related device that does not use WiFi. To satisfy these customers, you need to be able to either read out the WiFi password or have some way to push a new one. As it's just plain easier to just allow full-on access to the modem GUI for their customer service agents, it's often possible to read any passwords or settings from the help desk.
- y04nn 8y agoI would not expect my ISP to have access to my plaintext WIFI password. The ISP agent should either be able to push a new WIFI password via the internet link (in a secure authenticated manner) or ask the customer to hold a button on the device to reset it to its default password.
- firethief 8y agoYou have high expectations. I would never run a WiFi hotspot configured by my ISP.