> Amazon has nothing to do with this. They simply pay premiums for Sedgewick to administer the claims. Amazon chooses to employ Sedgewick. When they learn of

> Amazon has nothing to do with this. They simply pay premiums for Sedgewick to administer the claims. Amazon chooses to employ Sedgewick. When they learn of this kind of abusive behavior, they can switch insurers, or hell just threaten to switch. Amazon has all the leverage here, to abdicate them of all responsibility is absurd.