Odds are that their reporting and content moderation services are outsourced to companies that are given guidelines and follow them strictly, with no room for i

Odds are that their reporting and content moderation services are outsourced to companies that are given guidelines and follow them strictly, with no room for interpretation or nuance. No one in that support org is going to go cross-reference your account details and look that stuff up because (1) they hopefully don't have access to it and (2) no offence, you're not important enough to get some kind of special treatment. Your expectations that a company with millions of customers should "get the joke" or spend time triple-checking whether you were serious or not are unrealistic. That's just the reality of moderation services at scale in today's Internet. No one does it in-house anymore, so it's all very very black-and-white when it comes to enforcement.