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> 2 days for people being locked out of their account, through no fault of their own, is a long time. In absolute terms yes. Compared to how for example google
by n_e 8y ago
> 2 days for people being locked out of their account, through no fault of their own, is a long time.
In absolute terms yes. Compared to how for example google handles this it’s outstanding.
- pygy_ 8y agoThat's true, but you set the bar very low. Regarding user support, Google ranks on par with an anvil.
- justtopost 8y agoMy anvil has 100% uptime since 1912. Just sayin.
- pygy_ 8y agoThe metaphor stays apt if you take uptime into account :-) Anvils do break, sometimes, and the failure mode is catastrophic: https://duckduckgo.com/?q=broken+anvil&t=h_&iax=images&ia=images https://duckduckgo.com/?q=broken+anvil&t=h_&iax=images&ia=im...
- lazerwalker 8y agoMost times Google has issues like that, it's for a free service, rather than something affecting paid customers, yeah?
- sam_goody 8y agoNo. We had someone locked out of their email while using Google's paid company mail service (App engine, I think it was called). Several days with no mail and no useful support taught me that relying on Google can leave you with no recourse.
- tedivm 8y agoWhen I was consulting I had a client whose google ads stopped working for six weeks. She was spending $500 a week in ads, but Google wouldn't do anything to fix or even acknowledge the issue. I also had Google accuse me of "click fraud" on a website I ran in college- they stole about $300 from me, with no ability to appeal. Google's support- even for paying customers- is abysmal.