3 ms·

Discord banned my account a few weeks ago when a user reported a one word joke I'd made. Here's the scenario: Troll: "Whats your age?" Me: "9" Troll reports m

Discord banned my account a few weeks ago when a user reported a one word joke I'd made. Here's the scenario: Troll: "Whats your age?" Me: "9" Troll reports messages to Discord after completing the baiting technique (clearly has done this before to other people.) Discord immediately disables my account despite the fact that I 1) paid for Nitro with a credit card in my name and have an ongoing subscription to Nitro 2) Entered my birthdate/age as nearly 30 in my original registration. Screenshots of everything including the messages that Discord banned me over: http://imgur.com/gallery/EmpKpke http://imgur.com/gallery/EmpKpke This company does not deserve our business. While banned I had no access to any of my private chat logs and the servers I run were in jeopardy of being lost. Even though they eventually unbanned me, their last email wuite clearly demonstrates how ridiculous their procedures are: "Never joke about being under the age of 13 [even in private messages.]" They try to back up their bullshit by mentioning it is a because of COPPA. Reminiscent of Slack banning all non US ips because of supposed "embargo laws." I would love if a lawyer could chime in like in the Slack thread and show how lazy anf customer hostile their procedures are. We need to quit using these centralized services. They clearly do not care about you or me as free speaking individuals or even as customers. They are just looking for the next IPO or funding round. The actual revenue we provide to them? Shoe gum.

sbarre 8y ago
Odds are that their reporting and content moderation services are outsourced to companies that are given guidelines and follow them strictly, with no room for interpretation or nuance. No one in that support org is going to go cross-reference your account details and look that stuff up because (1) they hopefully don't have access to it and (2) no offence, you're not important enough to get some kind of special treatment. Your expectations that a company with millions of customers should "get the joke" or spend time triple-checking whether you were serious or not are unrealistic. That's just the reality of moderation services at scale in today's Internet. No one does it in-house anymore, so it's all very very black-and-white when it comes to enforcement.
- goldenkey 8y ago
  There shouldn't be a reason you get banned from a chat client except for abuse. I don't see your point making sense except from maybe a sheltered millenials curated softy platform perspective shaped by the centralized services like YouTube and Twitter.
  - sbarre 8y ago
    If their TOS says you have to be over 13 to use the service, and someone reports you for saying "I am 9 years old", and that goes in front of an outsourced content moderation team that has been given rules that say "you have to be over 13 years old to use the service" then what do you think will happen? You will be banned/removed.
shawn 8y ago
The irony of you complaining about a ban while calling me deranged for doing so is almost too much. Maybe you should take a break from the internet for awhile and focus on yourself and your cats. Doing that helped me after dealing with your nastygram. You joked about something illegal and got the book thrown at you. “My services were in jeopardy as a direct result of what I said.” Well yes, that’s what happens when you joke about illegal activity. “This company does not deserve our business.” What happened to you was due to your actions, not theirs. You should be grateful they will even unban you. Some services will simply tell you to take your business elsewhere.

sbarre 8y ago

Odds are that their reporting and content moderation services are outsourced to companies that are given guidelines and follow them strictly, with no room for interpretation or nuance. No one in that support org is going to go cross-reference your account details and look that stuff up because (1) they hopefully don't have access to it and (2) no offence, you're not important enough to get some kind of special treatment. Your expectations that a company with millions of customers should "get the joke" or spend time triple-checking whether you were serious or not are unrealistic. That's just the reality of moderation services at scale in today's Internet. No one does it in-house anymore, so it's all very very black-and-white when it comes to enforcement.

goldenkey 8y ago
There shouldn't be a reason you get banned from a chat client except for abuse. I don't see your point making sense except from maybe a sheltered millenials curated softy platform perspective shaped by the centralized services like YouTube and Twitter.
- sbarre 8y ago
  If their TOS says you have to be over 13 to use the service, and someone reports you for saying "I am 9 years old", and that goes in front of an outsourced content moderation team that has been given rules that say "you have to be over 13 years old to use the service" then what do you think will happen? You will be banned/removed.

shawn 8y ago

The irony of you complaining about a ban while calling me deranged for doing so is almost too much. Maybe you should take a break from the internet for awhile and focus on yourself and your cats. Doing that helped me after dealing with your nastygram. You joked about something illegal and got the book thrown at you. “My services were in jeopardy as a direct result of what I said.” Well yes, that’s what happens when you joke about illegal activity. “This company does not deserve our business.” What happened to you was due to your actions, not theirs. You should be grateful they will even unban you. Some services will simply tell you to take your business elsewhere.