"Mistakes were made" is a good apology, but with no personalization, no reparations for the people impacted, and no reflection on the process and context that a

"Mistakes were made" is a good apology, but with no personalization, no reparations for the people impacted, and no reflection on the process and context that allowed those mistakes to happen, it still leaves Slack in a lower place in my mind compared to where it was before this incident. It may sound like there's no way to win for them, but well, mistakes have consequences. Time will heal the wounds.